I. What is P2P trading
P2P trading is a peer-to-peer based decentralized trading method. Using P2P trading will skip intermediaries or third parties and sell/purchase cryptocurrencies directly on the P2P trading platform.
As the facilitator of the transaction, the P2P platform provides both sides of the transaction with access to get/publish quotes. Meanwhile, the margin system, fund escrow system and order timeliness system effectively guarantee the safe and timely delivery of cryptocurrencies during the execution of the transaction.
II. Are the prices displayed in the P2P marketplace are provided by SuperEx?
The prices displayed on the P2P marketplace are not provided by SuperEx, but by individual users. SuperEx provides the platform for facilitating P2P transactions and the custody of funds during the transaction, and is not directly involved in the transaction.
III. What protection does the platform provide for P2P traders?
Margin system: all P2P traders lock a full amount of margin at SuperEx to guarantee the integrity of their transactions.
Transaction Custody System: All online transactions receive fund custody protection, and the corresponding amount of cryptocurrency will be automatically reserved from the seller's fund wallet after the transaction starts, and in case of dishonesty, SuperEx customer service will pay the reserved cryptocurrency to the buyer after review and confirmation.
Risk control system and KYC verification: SuperEx has a strong risk control system and KYC verification system. Every user must pass the identity verification before conducting P2P transactions, and merchants are required to provide qualification certification in addition to identity verification during the audit.
Note: Due to the diversity of payment methods of buyers and the need to go through localized banking institutions, there will be a delay in the arrival of some funds, please do not confirm the release of cryptocurrency until you have confirmed receipt of the buyer's payment.
IV. Is it possible to trade without identity verification? What do I need to do before I can trade P2P?
1. All users must be verified in order to use SuperEx P2P products and services
2. The following materials need to be prepared before a P2P transaction.
Prepare identity information, which will be used for identity verification
(Verificationwill be used for P2P transactions only, non-real names can still be used for trading functions other than P2P, and identity verification information will not be stored on the SuperEx platform)
Set a nickname and add a payment method
V. Why do I need to add a payment method.
P2P transactions are decentralized peer-to-peer transactions, the so-called peer-to-peer can also be understood as: direct customer-to-customer transactions, there is no third party organization in the middle, so there is no third party organization to assist in the transfer of funds when receiving and paying, which means that the direct customer-to-customer payment and receipt method must be maintained in order to successfully complete the transfer of fiat currency.
VI. Why do I need to complete authentication?
All users are required to complete authentication when using SuperEx P2P products and services, which can effectively protect account information and their security, as well as prove that they are the owner of the account in case of account information forgetting, so that they can easily retrieve their account and protect their rights. At the same time, in P2P transactions, authentication can also ensure that the same person is involved in online transactions and offline payments, avoiding many transaction disputes.
VII. Is the P2P function available in both web version and APP
P2P transactions are available through the official website https://p2p.superex.com.
APP users please update to the latest version before you can use the P2P trading function, click below to download SuperEx APP
Download link: https://www.superex.com/download
VIII. What is the fee for SuperEx P2P?
(SuperEx P2P does not charge any fees at the initial stage of launch, please follow the official announcement)
X. What is the 30-day turnover rate?
30-day transaction rate = 1 - total number of cancelled orders in the past 30 days / total number of orders filled in the past 30 days
Buyer's cancellation of P2P orders will affect the closing rate, while the seller's closing rate is not affected.
If a buyer does not accept an order or does not complete payment, only the buyer's close rate is affected.