Cryptocurrencies are withdrawn via "Address". If you want to transfer cryptocurrency from your SuperEx account to another platform. You need to find the address of your deposit in the withdrawal platform. Then copy the address under the corresponding withdrawal address of your SuperEx account, wait for the blockchain network to confirm your transfer and then withdraw the coins successfully.
You may refer to the following steps and note the following points:
1. Website withdrawal
1. Log in to the SuperEx website, and after you have successfully logged in to your SuperEx account, click [Wallet] → [Wallet Overview] at the top right, and select [Withdraw].
2. On the cryptocurrency withdrawal page, select the [Cryptocurrency] and [Blockchain Network] you need to withdraw.
Below is an example of TEDA coin (USDT) to illustrate the corresponding steps for withdrawing coins.
1. After selecting USDT, click on the [Transfer Network] column, you will see the [Blockchain Network] that supports USDT withdrawals displayed, such as ERC20, Tron (TRC20), Binance Smart Chain (BEP20).
2. When you have selected [TORN(TRC20)] main network as the withdrawal network, confirm the address and copy it into the [Withdrawal Address] field and enter the withdrawal amount. The system will automatically calculate the fee and give you the actual number of withdrawals: Actual number of withdrawals = Number of withdrawals - Withdrawal fee.
Please be noted:
When you choose the cryptocurrency and the main network, the [minimum withdrawal limit], [fee] and other related information of the current cryptocurrency under the main network will be displayed at the bottom of the withdrawal page, when your [available amount] is lower than the [minimum withdrawal limit], then the cryptocurrency will not be able to be withdrawn, and please confirm again that the same [cryptocurrency] and [blockchain main network] is chosen by your deposit platform, If you choose the wrong [cryptocurrency] or [blockchain main network], then the withdrawal will be lost and cannot be recovered!
3. When withdrawing some cryptocurrencies, you not only need to fill in the correct withdrawal address, but also need to fill in the Memo, if the receiving address is personal wallet without [MEMO], you cannot fill in this item.
4. Click [Withdraw], confirm that the information is correct, and then click [Confirm].
Please be noted:
When the address you enter for withdrawing coins is SuperEx's address, the transaction fee is 0.
5. Perform security verification.
The withdrawal security verification must be double verified, i.e., mobile and email, mobile and Google/Microsoft Authenticator, email and Google/Microsoft Authenticator. If you have bound only one of the security verifications, the system will prompt you to bind the security items. If you have already bound them, you need to click [Get Verification Code] and enter the verification codes of all the security items you have bound.
In order to protect your account security, the validity time of cell phone verification code and email verification code is 5 minutes, please check and enter the verification code in time.
6. After confirming that the verification code is filled in, click [Next] to initiate the coin withdrawal application.
7. After successful withdrawal, click [Wallet Overview], click [Wallet History]. Select [Withdrawal History] and the corresponding [Date] to view the coin withdrawals. You can also find the progress of the coin withdrawal by copying the corresponding TxID into the blockchain explorer to search for the coin withdrawal.
2. App Withdrawal
1. Login to SuperEx APP, after you have successfully logged into your SuperEx account, click [Wallet] and select [Withdraw].
2. On the cryptocurrency withdrawal page, search or select the [Cryptocurrency] you need to withdraw.
Below is an example of ET to illustrate the corresponding steps for withdrawing coins.
3. After selecting the cryptocurrency ET, click on the [Transfer Network] column, you will see the [Blockchain Network] that supports ET withdrawal displayed, such as Tron (TRC20).
4. When you have selected [Tron (TRC20)] main network as the withdrawal network, confirm the address and copy it into the [Withdrawal Address] field and enter the withdrawal amount. The system will automatically calculate the fee and give you the actual number of withdrawals: Actual number of withdrawals = Number of withdrawals - Withdrawal fee.
Please be noted:
When you choose the cryptocurrency and the main network, the [minimum withdrawal limit], [fee] and other related information of the current cryptocurrency under the main network will be displayed at the bottom of the withdrawal page, when your [available amount] is lower than the [minimum withdrawal limit], then the cryptocurrency will not be able to be withdrawn, and please confirm again that the same [cryptocurrency] and [blockchain main network] is chosen by your deposit platform. If you choose the wrong [cryptocurrency] or [blockchain main network], then the withdrawal will be lost and cannot be recovered!
5. When withdrawing some cryptocurrencies, not only do you need to fill in the correct withdrawal address, you also need to fill in the Memo, if the receiving address is a personal wallet without [MEMO], you cannot fill in this item.
6. Click [Withdraw], confirm that the information is correct, and then click [Confirm].
Please be noted:
When the address you enter for withdrawing coins is SuperEx's address, the transaction fee is 0.
7. Perform security verification.
The withdrawal security verification must be double verified, i.e., mobile and email, mobile and Google/Microsoft Authenticator, Email and Google/Microsoft Authenticator. If you have bound only one of them, the system will prompt you to bind the security items. If you have already bound them, you need to click [Get Verification Code] and enter the verification codes of all the security items you have bound.
In order to protect your account security, the validity time of cell phone verification code and email verification code is 5 minutes, please check and enter the verification code in time.
8. After confirming that the verification code is filled in, click [Submit] to initiate a coin withdrawal request.
9. After withdrawing coins successfully, click [Wallet], click [Spot], and click the button. Select [Withdraw] to view the coin withdrawals. You can also find the progress of that coin withdrawal by copying the corresponding TxID into the blockchain explorer and searching for it.
