Dear users:
In order to improve the quality of service, SuperEx conducted two temporary system maintenance updates on July 5, 2023, at 8:00 (UTC) and 13:50 (UTC). We have noticed that some users incurred losses due to their inability to process contract orders in a timely manner. In order to handle this matter uniformly, the following explanations are now made:
1. The platform will process compensation for liquidated accounts during the system maintenance period. The system maintenance time period is: 8:00-10:30 (UTC) on July 5, 2023 and 13:00 on July 5, 2023 50-15:50 (UTC);
2. The compensation will be issued to the user's account within 24 hours.
The platform upgrade and maintenance is to provide you with a better user experience. We apologize for the inconvenience caused by the two temporary maintenance yesterday, and thank you for your understanding and support!
If you have any questions, please contact online customer service, thank you for your support to SuperEx.com.
SuperEx team
July 6, 2023