If you receive the message "Two-Factor Authentication (2FA) Code Error" after entering the Google Authenticator code, you can:
- Synchronize the time on your phone with the device you are trying to log in to.
- Log in using the incognito mode of your browser.
- Clear your browser's cache and cookies and try logging in again.
- Log in to your personal account using the SuperEx App.
If the above suggestions do not resolve your issue, please follow these steps to unbind:
Send an unbinding request via the email you registered on our platform to support@superex.com, and provide the following information:
- Account information (UID)
- Registered email (if no email is linked, ignore this)
- Phone number (if no phone number is linked, ignore this)
- Deposit source confirmation screenshot showing the recharge address on our platform and TXID, not from SuperEx, but the sending platform. (If your account has never made a deposit, ignore this)
- Your IP address (this can be viewed in the SuperEx account’s security settings - Account Activity - Login Activity).
- If you are using a browser, specify your browser type (e.g., Chrome, Safari, Firefox).
- Your mobile device model (if using our app).
- Content: "I am applying to unbind Google Authenticator, email, or phone number."
Important Reminder:
The review for unbinding a Google Authenticator will take approximately 7 business days. Once unbinding is completed, we will notify you via your registered email.
Note:
For account security, after binding/unbinding Google Authenticator, withdrawals and fiat trading sales will be unavailable for 24 hours. Please pay attention to related notices.