1. These rules only apply to the P2P trading area
1) In order to create a fair and safe trading environment for you and improve the user's trading experience
2) The rules come into force on the date of launch, and will be revised or improved from time to time, and the new rules after modification or improvement will take effect from the date of launch;
2. All users should comply with anti-money laundering policies
1) The user shall strictly comply with the real name verification management requirements of the platform for the user's identity and account, and ensure that the relevant accounts used on the platform are legally registered and used by him/her.
2) The user shall actively cooperate with the anti-money laundering verification work required by the platform when the anti-money laundering risk control warning of the platform is triggered, and actively assist in providing relevant risk control evidential materials (specific measures shall be subject to the platform's risk control audit requirements at that time).
3) If the user triggers the AML risk control warning and does not cooperate with the platform's AML verification work, the platform has the right to restrict all or part of the functions of his or her account.
3. Information to buyers
1) You need to choose the payment method supported by the seller, complete the payment within the specified time according to the amount on the order page, and be sure to click "I have paid" after payment.
2) Please be sure to use the payment method in which you have completed the identity verification, the platform does not supportpayments by non-verified users.
3) Unless otherwise specified in the terms of the transaction, the fees charged by the payment service provider shall be paid by the buyer. The Buyer shall ensure that the total amount of the order received by the Seller is in accordance with the amount shown in the terms of the transaction or is consistent with the total amount of such order.
4) Please do not click on "I have paid" without completing payment or without making payment, as this is a malicious activity and may result in some of the functions of your account being restricted.
5) Unless expressly agreed upon by both parties via SuperExP2P chat prior to the transaction, the buyer shall be responsible for all fees charged to the payment account and the seller shall be responsible for all fees charged to the receiving account.
6) You need to choose the real-time payment method, and please pay in batches for transfers over 50,000 USD to ensure the timeliness of arrival; if you choose the non-real-time payment method for orders, you must obtain prior consent from the seller.
- When making payment, no note of sensitive words such as BTC, digital currency, buy coins, etc..
- If the seller does not release the coins within the specified time after you have completed the transfer and clicked "I have paid", you can contact the platform customer service to submit an appeal.
4. Information for sellers
1) The information of the receiving account you use must be consistent with your real name verification information in the platform.
2) After receiving full payment from the buyer and verifying that it is correct, the coin release should be completed within 30 minutes.
3) Unless otherwise stipulated by the platform, you shall not ask the buyer/customer service to cancel the order without the buyer's consent.
4) No objection to the price of the created order without the buyer's consent, unless otherwise specified by the platform.
5) If you have unfinished orders or disputes with the buyer, please keep the contact method (the mobile phone number bound by the platform) in an open status.
5. Risk warning and disclaimer
1) You are fully aware of the high level of risk involved in P2P transactions, including but not limited to the risk of significant volatility in digital assets, the higher credit risk of counterparties under P2P transactions, and the higher compliance risk of fiat currency transactions.
2) You have sufficient investment knowledge and experience and the ability to assume the risk of P2P transactions and agree to independently assume all risks arising from investing in P2P transactions.
3) You have read and understood these Rules, the Terms of Use and the relevant SuperEx Platform Rules in their entirety prior to entering into a P2P Transaction and have consulted with relevant professionals and will decide whether and how to complete a P2P Transaction based on their advice and your own reasonable judgment.
4) Under the P2P Transaction, the Platform is not the actual party to the transaction and therefore any disputes between users arising from the P2P Transaction are not relevant to the Platform, and the Platform has the right but not the obligation to undertake dispute resolution functions or to assume physical obligations or liabilities (including, without limitation, liability) to any party.
5) You agree and authorize the Platform to take various reasonable measures (including but not limited to cancellation of transactions and restriction of account functions under certain circumstances) at its sole discretion in accordance with these Rules, the Terms of Use and the relevant SuperEx Platform Rules to safeguard the legitimate rights and interests of you, the Platform and other users.
6) You agree that the Platform shall not be liable for any losses incurred by you in P2P transactions or in the use of the services under these Rules for reasons not intentional or grossly negligent on the part of the Platform, including but not limited to hacker attacks, power interruptions or unavoidable technical failures, to the maximum extent permitted by law.
7) The Platform reserves the right, in its sole discretion, to immediately restrict, suspend or block your account or access to the Platform without notice if:
- We have reason to suspect that you have violated or may be violating these rules.
- We believe is necessary to protect other users from danger or property damage. If we exercise our right to restrict or deny you access to the Services, we will not be liable for any consequences of our failure to provide you with access to the Services, including any delay, damage or inconvenience that may result.
- If we determine that you are using our Platform in any way that may adversely affect the use of our Services by other users or prevent them from enjoying our Services.
- If the offender is found to be using obscene language, insults, extortion, harassment, threats against counterparties, or otherwise violating or attempting to violate the legal rights of other users (e.g., intellectual property rights such as privacy and image rights) in the course of communicating with other users, as well as collecting any personal information from other users for the purpose of distributing it on the Internet or for personal attack purposes.
You acknowledge that our decision to take certain actions (including limiting access to the Services, suspending or closing your account or wallet) may be based on standards of confidentiality that are critical to our risk management and security protocols. You agree that SuperEx is under no obligation to disclose details of its risk management and security procedures to you.
We will lift a suspension as soon as the cause of the suspension ceases to exist. However, we are under no obligation to notify you when such suspensions, if any, will be lifted.
6. Abnormal trading behavior and platform processing measures.
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Abnormarmilty from the buyer |
Processing measures |
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1. After the order is created, the buyer cancels the order. |
The system will restrict the buyer's buying function if it reaches 3 times in the same day; if it is triggered for 2 consecutive days, it will further restrict some functions of the buyer's account. |
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2. After the order is created, the system automatically cancels the order due to payment timeout. |
The system will restrict the buyer's buying function if it reaches 3 times in the same day; if it is triggered for 2 consecutive days, it will further restrict some functions of the buyer's account. |
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3 Clicking "I have paid" when you have not paid. |
1) Seller has the right to request cancellation of this order. 2) The first 2 violations freeze fiat privileges to the incoming line, online warning and unfreeze after solving the problem[换行符]3) 3） or more violations freeze 1 month of fiat privileges (depending on the severity of the circumstances, aggravate the penalty until the permanent freezing of fiat privileges). |
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4. Payment is not made according to the payment account shown on the seller's order details page. |
The seller has the right to request the cancellation of the order and the return of the digital assets to the seller, and the buyer assumes the risk of transferring the wrong amount. |
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5. Failure to pay according to the account provided by the seller in the order chat window with the same real name as the bound account. |
The seller has the right to request the cancellation of the order and the return of the digital assets to the seller, and the buyer bears the risk of transferring the wrong amount at his own risk. |
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6. In case of non-payment, click "I have paid" as a priority, and then make payment. |
The seller has the right to choose to continue the transaction or cancel the order after refund. 1) If the seller chooses to close, the seller user needs to complete the release within 30 minutes of receiving full payment. 2) If the seller chooses to cancel the order, the seller shall complete the refund within 60 minutes after the order appeal and the digital assets are returned to the seller. 3）Warning for the first violation and freezing of fiat privileges for multiple occurrences as appropriate. |
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7. Not using thereal name verified payment account the same as the platform account for payment. |
1）The seller has the right to reject the transaction directly, the seller can complete the refund processing within 24 hours after receiving the payment, and the digital assets are returned to the seller. Payment using a corporate account (regardless of whether the legal person is the same as the certified person's real name) is still a non-real name payment. 2) If aappeal is filed for this behavior, the first violation freezes the fiat currency privileges until after the entry line, and continues to be frozen for 24 hours. 3) 2 or more violations freeze fiat privileges for 7 days (depending on the severity of the situation, the penalty will be increased until the fiat privileges are permanently frozen). |
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8. The order is cancelled after payment is made within the payment time specified in the order. (1) The buyer has completed all payments and the order is cancelled by the buyer's initiative or cancelled by the system overtime. (2) The buyer has completed partial payment, but the order is cancelled by the buyer or cancelled by the system overtime. |
If the order is cancelled by the Buyer and the order is cancelled by the system overtime, the Seller has the right to choose to continue the transaction or to refund the money without the transaction. 1) If the Seller chooses to fill the order If the seller is a normal user, the seller will find the buyer of the previous transaction in the self-selected area and re-sell an order of the same quantity, the buyer does not need to pay again, and the seller will release the order according to the time specified in the order after the buyer has clicked the paid button. If the seller is an advertiser, the buyer will find the seller of the previous transaction in the self-selected area and re-purchase an equal number of orders without paying again, and the seller will release the orders after the buyer has clicked on the payment. 2) If the seller chooses to cancel the order, the seller must complete the refund within 60 minutes after receiving feedback from the platform or the buyer's user, and the digital assets will be returned to the seller; if the seller does not actively cooperate with the refund, the rules related to the acquisition of unjustified profits will be enforced.[换行符] |
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9. If the payment is made separately and all transfers are not completed, click "I have paid" first and then continue to complete the payment. |
1) The Seller shall continue to complete the order if the Seller allows its behavior after communicating with the Seller in advance. 2) Without the Seller's consent or communication with the Seller, the Seller has the right to choose to proceed with the order or cancel it after refund. -If the Seller chooses to proceed with the order, the Seller shall complete the release within 30 minutes of receipt of all payments. -If the Seller chooses to cancel the order, the Seller shall complete the refund within 60 minutes of receipt of payment and the digital assets shall be returned to the Seller. |
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10. The payment amount does not match with the order amount. |
1) If the payment amount is greater than the order amount, the order will be filled and the seller shall refund the excess amount within 60 minutes after receiving the payment. 2) If the payment amount is less than the order amount, the seller has the right to choose to continue the transaction or request to cancel the order after refund. -If the Seller chooses to proceed with the transaction, the Seller shall have the right to proceed with the transaction at the actual order amount and complete the order. -If the seller chooses to cancel the order, the seller must complete the refund within 60 minutes after receiving the payment and the digital assets will be returned to the seller. |
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11. After the buyer clicked "I have paid", the seller has not received the payment within 1 hour. |
1) Unless the payment method of the buyer has been agreed by the seller in advance, the seller has the right to choose to continue the transaction or cancel the order after refund. -If the Seller chooses to proceed with the transaction, the Seller is required to complete the release within 30 minutes of receipt of payment. -If the seller chooses to cancel the order, the seller needs to complete the refund within 60 minutes after receiving the payment and the digital assets are returned to the seller. 2) If the seller is the publisher of the advertisement, and the buyer cannot be contacted within 10 minutes of the appeal, and it is verified that the seller has not received the payment, the user who filled the appeal will be given priority to cancel the order within the advertiser's guaranteed assets. |
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12. After the payment is made, the seller's payment account cannot be reconciled to the real name information. |
1) If it is confirmed that the buyer's payment account is the same as the real name account of the platform and the payment is completed within the time specified in the order, the order is filled normally. 2) If the kernel is confirmed to be inconsistent between the buyer's payment account and the platform's real name account, the order will be handled according to the above-mentioned Article 7. |
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13. The use of non-real-time payment method without the Seller's consent to pay the order. |
The Seller has the right to choose to proceed with the transaction or request cancellation of the order after refund: - If the Seller chooses to proceed with the transaction, the Seller is required to release the order within 30 minutes of receipt of payment. -If the Seller chooses to proceed with the order, the Seller needs to complete the release within 30 minutes of receiving the payment. -If the seller chooses to cancel the order, the seller needs to complete the refund within 60 minutes of receiving payment and the digital assets are returned to the seller. |
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14. During holidays or working days from 17:00 to 9:00 the next day, bank card remittances of more than 50,000 USD have not been paid in batches, resulting in the seller being unable to receive the transfer within 1 hour. |
The seller has the right to choose to continue the transaction or refund after canceling the order. — If the seller chooses to complete the transaction, the seller needs to complete the release within 30 minutes of receiving the payment. —If the seller chooses to cancel the order, the seller must complete the refund within 60 minutes after receiving the payment, and the digital assets will be returned to the seller. |
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15. The seller's receiving account is abnormal due to the buyer's payment. |
1) If the Buyer cannot provide proof of account normalcy, the Seller shall complete the refund and the Platform shall cancel the order within 24 hours after the collection account has been transferred to normal. 2) If the Buyer can provide proof of account normalcy, the order shall be completed and the digital assets shall be delivered to the Buyer after verifying that there is no abnormality in the Buyer's account. 3) Fiat and coin privileges shall be frozen until the case is closed. |
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16. When you pay, note: words like "digital currency, BTC, Bitcoin, Binance" and so on. |
The Seller has the right to choose to proceed with the Transaction or refund without the Transaction. 1) If the Seller chooses to proceed with the transaction, the Seller shall complete the release within 30 minutes of receipt of payment. 2) If the seller chooses to refund without closing, the order will be cancelled and the digital assets will be returned to the seller, and the seller will complete the refund within 60 minutes after receiving the payment; if the seller's collection account is frozen as a result, it will be handled in accordance with the above-mentioned Article 15 measures 3) If an appeal is lodged against the seller for this act, the seller will continue to freeze the fiat currency right for 24 hours after the first violation of the freezing limit to the incoming line. 4) 2 or more violations of the freezing of fiat privileges for 7 days (depending on the severity of the case, the penalty will be increased until the permanent freezing of fiat privileges). |
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17. Buyer users are judged by the risk control system to maliciously rob the low price single |
1) If the buyer has not paid, the platform will cancel the order and return the assets to the seller. 2) If the buyer has made payment, the seller is requested to complete the refund process within 30 minutes of the appeal processing, and the platform will help cancel the order and return the assets to the seller. 3) If the Buyer does not accept the refund to cancel the order, the order will be cancelled within 30 minutes of the Platform's intervention. If the buyer has done this twice, the risk control system will restrict some functions of the buyer's account. |
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18. Customer service intervention appeal within 30 minutes still can not contact the buyer. |
1) The first two violations of the freezing of fiat privileges to the incoming line, online warning and unfreeze after solving the problem 2) 3 or more violations will be frozen for 1 month (depending on the severity of the case, the penalty will be increased to permanent freezing of fiat currency privileges). |
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19. The contact phone number reserved on the order page is invalid. |
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20. It has been verified as a malicious card order. |
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21. It has been verified as an act of card transfer and card testing. |
1) After the first illegal freezing of fiat currency authority until the incoming line, continue to freeze for 24 hours. 2) 2 or more violations to freeze legal currency authority for 7 days (depending on the seriousness of the circumstances, the penalty will be increased until the legal currency authority is permanently frozen). |
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22. Those who are preliminarily judged as risky users by the risk control system. |
Suspected: Freeze fiat and withdrawal privileges until the case is closed. Actual: Depending on the severity of the case, heavy penalties will be imposed until the coin privileges are permanently frozen. |
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23. Appealabout malicious police behavior. |
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24. Appeal about the use of dangerous funds for trading. |
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25. Appeal about the use of fraudulent funds for transactions. |
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26. Appeal about luring counterparties off the trading platform. |
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27. Provide forged transfer records, release records, chat records and other false information. |
Freeze the account permanently. |
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Note: These rulesinvolves seller refund or release, and the seller does not complete the operation on time, the system will restrict some functions of the seller's account. |
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Abnormality from the seller |
Processing Measures |
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1. After the order is generated, there are objections to the order price. |
Unless the Buyer agrees to negotiate the price of the order, the order shall be filled normally and the Seller shall release the order within the time specified in the order. |
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2. There is an abnormality in the collection account provided by the Seller. |
Buyer has the right to choose to proceed with the transaction or cancel the order. -If the Buyer chooses to proceed with the order and confirms that the Buyer has paid in full within the time specified in the order, the Seller shall complete the release of the order at the time specified in the order upon receipt of payment. -If the Buyer chooses to cancel the order, the crypto assets shall be returned to the Seller after the Seller has completed the refund. |
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3. Buyer is unable to complete payment due to Seller's failure to provide a valid collection method in a timely manner, resulting in order cancellation. |
If the seller does not provide a payment method, the order cannot be filled and the platform will directly cancel the order and penalize the seller when handling the appeal. If the seller is appeal for 2 times, the system will restrict some functions of the seller's account. |
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4. The seller (non-advertising party) does not bind the valid collection information consistent with his real name or provides the buyer with a collection method inconsistent with the real name of the platform, such as: when collecting money through Alipay or WeChat, the account number and the name of the QR code recipient do not match with the name of the recipient displayed on the order details page. |
1) Buyer has the right to cancel the order and appeal to the platform. 2) If the seller is appealed for this behavior, the seller will continue to freeze the fiat currency privileges for 24 hours after the first violation is entered into the line. 3) 2 or more violations of the freezing of fiat privileges for 7 days (depending on the severity of the case, the penalty will be increased until the freezing of fiat privileges is permanent) |
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5. The buyer's payment account information is inconsistent with the real name information of the platform, and the transaction is not rejected. |
1) The risk arising therefrom shall be borne by the seller. 2) If aappealed is filed as a result, the system will restrict some of the functions of the seller's account. |
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6. After full payment, the buyer marks "I have paid" and the seller does not complete the release within 30 minutes after receiving full payment from the buyer. |
Buyer has the right to choose to proceed with the transaction or to cancel the order and request a refund. -If the Buyer chooses to proceed, the Ombudsman will determine that the assets belong to the Buyer. -If Buyer requests a refund and then cancels the order, Seller shall complete the refund within the next 60 minutes. |
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7. The seller cannot be contacted within 30 minutes after the customer service intervenes in the appeal. |
1) For the first 2 violations, the fiat currency authority was frozen to the incoming line, and the online warning was released and unfrozen after the problem was solved. 2) 3 or more violations will freeze the fiat currency authority for one month (depending on the seriousness of the circumstances, the penalty will be increased until the fiat currency authority is permanently frozen). |
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8. The contact number reserved on the order page is invalid. |
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9. During the transaction, receiving more than the amount of the order, not actively cooperating with the refund, or obtaining illegitimate benefits. |
Suspected: Freeze fiat currency and withdrawal rights until the case is over. Implementation: depending on the seriousness of the circumstances, severe punishments or even permanent freezing of fiat currency authority. |
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10. The initial judgment of risky users by the risk control system. |
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11. The appeal of malicious police behavior. |
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12. Appeals about the use of dangerous funds for trading. |
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13 Appeals of using fraudulent funds for transactions. |
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14. Appeals of luring counterparties off the trading platform. |
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15. Provide false information such as forged transfer records, release records, and chat records. |
Freeze the account permanently. |
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Trigger risk control exception |
Processing Measures |
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1. When a user is detected by the risk control system as abnormal, the user explicitly refuses or does not actively cooperate to complete the further anti-money laundering kernel investigation required by the platform's risk control. |
The Platform shall have the right to choose to directly identify the account as abnormal and take measures including but not limited to adjusting the user's risk level upwards and directly freezing the account and associated accounts of such users until the user's risk control evidence provided by the user has passed the Platform's risk control examination. |
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2. When the user is identified by the platform's risk control as being suspected of fraud (or attempted fraud), withdrawing money to various high-risk platforms (including, but not limited to, the acceptor platform, online gaming platform, suspected money laundering fraud platform or other low risk control platform) or other high-risk asset transfers. Risk warning: All advertisements linking this platform to such platforms are false. |
The platform will have the right to choose to directly freeze or restrict such users and associated accounts from P2P transactions, withdrawing currency, or even disabling all permissions on the account, depending on the circumstances. |
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3. The account is not used by you or you are illegally buying coins for others: When the user's account has been approved by the platform's risk control, the account is sold, lent or rented for others, or you are illegally buying coins for others. Risk warning: Please pay attention to the security of your own information to avoid being used by others to commit criminal acts. |
The Platform shall have the right to choose one or more measures including but not limited to temporary or permanent restriction of P2P transactions, delayed withdrawal of coins, restriction of withdrawal of coins or direct freezing of accounts and associated accounts of such users. |
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4. Receiving or introducing digital assets or funds from illegal sources: When the user knows or can infer from reasonable common sense that the coins received in other platforms/WeChat groups are illegal coins or funds are illegal money, but still ignores the risk and directly flows the illegal coins/illegal money to the accounts of other users of this platform. |
The platform will directly and permanently restrict all functions of the accounts and associated accounts of such users. |
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5. Recognized money laundering users: When a user is detected by the risk control system or the risk control staff verifies that the user has directly participated in or assisted in criminal acts such as money laundering. |
The platform will directly and permanently restrict all functions of the accounts and associated accounts of such users. |
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6. Judicial freeze: When the user's account is frozen at the request of the judiciary. |
The Platform will freeze the user's account in strict accordance with the judicial letter presented by the Judiciary. When the freezing period expires, the judicial institution must present a renewal letter in order to continue the freezing. During the freezing period, if the user's application to the platform for unfreezing is invalid, please contact the freezing institution for coordination. |
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7. Judicial investigation: The user is requested to access the account information of the Platform by judicial institutions, including but not limited to: judicial investigation, consultation and other forms. |
The Platform will restrict some functions of the accounts and associated accounts of such users as appropriate. |
Notice:
All participating users abide by the SuperEx terms of service by default, and their account qualifications will be suspended immediately if violations are found;
SuperEx has the right to modify the terms without prior notice to users;
SuperEx will disqualify non-compliant users from participating and suspend the use of relevant SuperEx accounts;
SuperEx reserves the right of final interpretation.