When users or merchants submit an appeal, the administrator will review it manually. With the customer service intervention, the buyer-seller and customer service will enter a chat group, in the group. Customer service will allow both sides to provide evidence, and then customer service according to the evidence provided will determine which party is responsible for the issue:
Step 1: Appeal: Users or merchants who have doubts about the operation of a transaction can appeal.
Step 2: Review: After filing an appeal application, it will enter the manual review stage by the backend administrator.
Step 3: Intervention: Customer service intervention, the buyer, seller and customer service will enter a chat group.
Step 4: Evidence: In the chat group, the buyer and seller need to state their claims and present relevant evidence to support their claims.
Step 5: Decision: Customer service will determine responsibility based on the evidence provided by both parties.
1) The time to initiate an appeal is within the valid time limit after completing the transaction/cancelling the order/after, please complete the appeal application in time.
2) Evidence must be objective information, subjective judgment cannot be submitted as evidence.