I have deposited digital assets to SuperEx. Why does the deposit platform prompt that the transfer is successful, but SuperEx hasn’t received it after a long time?
Blockchain asset transfer is divided into three steps:
The sender sends out the account - the blockchain confirms - the receiver enters the account;
Step 1: Successful transfer means that the platform or wallet from which the coin was withdrawn has performed the transfer operation;
Step 2: Complete the corresponding block confirmation. Blockchain congestion, delays, etc. will cause your digital assets to be delayed in completing all confirmations;
The third step is to complete the account payment as soon as possible after the confirmation to the platform is completed;
You can ask the transferor for TXID self-checking or contact the customer service of SuperEx official website to inquire about the transfer progress.
If the blockchain shows that the confirmation is complete, but the SuperEx account has not arrived, please contact the customer service of SuperEx official website and provide the SuperEx email account, token name, and txid;
If the blockchain shows that it is confirming, please wait patiently for the confirmation of the blockchain to be completed before SuperEx can post the account for you;
If you have not found the TXID for a long time after applying for withdrawal to SuperEx on a certain platform, please contact the other party's platform.