FAQ

Account Issues

• Abnormal Trading Behavior Definitions
• Google Authenticator Verification Error Solution
• Network Error 1000S Code
• Failed to receive verification information
• Unable to register

Asset Issues

• Withdrawal not received
• Deposit has not arrived

Transaction Issues

• Spot trading
• Contract trading

Download Issues

• APP cannot be downloaded

Anti-Fraud Security

• Description of common scam routines
• Announcement on reminding users to beware of the risk of account theft
• Reminders on the risks of unlisted crypto assets