Dear customer, you can follow the steps below to solve the problem that the withdrawal has not arrived:
1. Please check whether your withdrawal application has been approved in the wallet order first. If not, please wait patiently, we will not deduct any withdrawal application for no reason. (It is normal for assets to be frozen during the withdrawal process, don’t worry about it)
2. If your withdrawal application on SuperEx has been approved, you can check the transaction status on the block through hash.
When the block status shows that it has been confirmed, please check the current number of block confirmations to see whether the number of confirmed blocks meets the requirements of the receiving platform, if it does, please wait patiently for more confirmed blocks, the arrival time will change due to network conditions.
When it is confirmed that the amount is sufficient but it has not yet been received, please contact the receiving platform to the transferred assets for you. The transferred assets cannot be processed by SuperEx.